SocialTide - Privacy Policy

Overview

This Privacy Policy explains how SocialTide collects, uses, stores, and protects personal information.

We are committed to transparency and comply with:

• PIPEDA (Canada)
• GDPR (European Union)
• Applicable U.S. privacy laws

Information We Collect

Information You Provide

• Email address
• Account credentials
• Profile details (optional)
• Messages and group content

Automatically Collected

• Device information
• App usage data
• Log data (including IP address)
• Diagnostic and crash data

How We Use Data

We use personal data to:

• Provide core app functionality
• Enable messaging and group features
• Secure accounts and prevent abuse
• Improve app performance and reliability
• Communicate essential service information

We do not sell personal data.

Messages & Content

Messages are stored securely to enable app features.

We may analyze aggregated and anonymized data (e.g., usage trends) to improve SocialTide. Private messages are not accessed for advertising purposes.

Emails & Notifications

We send transactional emails only, including:

• Account verification
• Password resets
• Security alerts

You may control notification preferences in the app. (Coming Soon)

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contractual necessity (providing the service)
• Legitimate interests (security, fraud prevention)
• User consent, where required

Data Sharing

We may share data with:

• Trusted service providers (e.g., hosting, authentication, analytics)
• Authorities when legally required

All partners are required to safeguard your data.

International Data Transfers

Your data may be processed in Canada, the United States, or other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards are in place.

Data Retention

We collect and retain only the minimum personal data required to operate the service.

This includes:

• Account information (such as email address and encrypted password)
• Optional profile information you choose to provide (such as a bio, profile photo)
• Conversations and messages created within the app

We retain personal data only for as long as necessary to:

• Provide and maintain the service
• Ensure platform safety and integrity
• Meet legal, regulatory, or security requirements

We do not sell personal data and do not retain personal data for advertising or profiling purposes.

Account Deletion

You may request account deletion at any time.

When an account is deleted:

• Your account information and profile data are permanently deleted
• Your conversations are deleted or anonymized so they can no longer be linked to you
• Any remaining data stored in system backups is securely removed within a limited retention period

Deletion requests are processed without undue delay, typically within 30 days, unless retention is required by law.

Access to Your Data

You may request access to, correction of, or a copy of your personal data at any time by contacting us. Where required by law, we will also support data portability requests.

Inactive Accounts

Inactive accounts may be deleted after a prolonged period of inactivity. If this occurs, any associated personal data will be deleted or anonymized in accordance with this policy.

Children's Privacy

SocialTide is not intended for children under 13. We do not knowingly collect data from children under 13. If discovered, such data will be deleted.

Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Object to certain processing

Contact us to exercise these rights.

Security

We use industry-standard safeguards to protect personal data. No system is completely secure, but we actively monitor and improve protections.

Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated in-app or by email.

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